FAQs

How can we help?

Everything You Need to Know

Ordering

How can I place an order?

We operate on a "Request a Quote" model. You can browse our products, add items to your quote request, and submit it. Our team will get back to you with pricing and availability details.

Do you have products available in-store?

Yes, some products are available in-store for immediate purchase. However, certain luxury fittings need to be ordered from our international suppliers, which takes approximately 30 days.

How long does delivery take for ordered products?

For products that need to be ordered, delivery takes around 30 days after payment confirmation, as they are imported from international brands.

Do you provide installation services?

Yes! We have a team of professional installers who can ensure your luxury sanitary fittings are installed perfectly. Contact us for more details.

What payment methods do you accept?

We accept bank transfers and cash payments at our store. Full payment is required before we place an order with our suppliers.

Can I return or exchange a product?

For products ordered from international suppliers, returns and exchanges are not possible. However, if a product arrives damaged, please contact us immediately for assistance.

Do you offer custom orders for specific brands or products not listed on the website?

Yes! If you’re looking for a specific luxury brand or product that isn’t listed, let us know, and we’ll check availability with our international suppliers.

Do you have a showroom where I can see the products?

Yes! Visit our showroom to explore our luxury sanitary fittings in person. Our team will guide you in choosing the best products for your space.

How can I contact you for more details?

You can reach us via phone, email, or by visiting our showroom. Our team is always available to assist you in selecting and installing the perfect luxury fittings for your home or project.

Are all products original and imported?

Absolutely! We only deal in 100% original and imported luxury sanitary fittings from leading global brands like Bongio, Scarabeo, Grohe, Jacuzzi, and more.

Get in touch

Have questions about your order, or a general enquiry?